Term & Conditions

You can download a copy of our Terms & Conditions by clicking here

These Terms and Conditions apply to a booking of a campervan ("Booking") and are incorporated into this agreement between:

Good Life Campers Limited a company registered in England and Wales whose registered office is at The Stables Goblands Farm Business Centre Cemetery Lane Hadlow TN11 OLT (company number 10226906) (we/us/our) and

The hirer/drivers specified in the order or enquiry form (you).

By making a Booking for a campervan ("Campervan") you are entering into a contract with us and agree to all these terms and conditions. The total cost of the Booking is referred to as the "Booking Fee" and the start date of the Booking is referred to as the "Hire Date".

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence; for fraud or fraudulent misrepresentation or for breach of your legal rights.



To secure a Booking you must pay us a deposit of 25% of the Booking Fee. The balance of the Booking Fee is due 6 weeks prior to your Hire Date. If your Hire Date is within 6 weeks of the Booking, the full amount of the Booking Fee is due immediately.


A security deposit bond of £500 (£1000 for non-UK licence holders/overseas visitors) will also be required 7 days before your departure date, which is refundable to you 7 days after returning the Campervan following inspection, cleaning and valeting.


Although we accept security deposit bond payments by credit card they will carry a 2% surcharge. Confirmation of the Booking and hire proposal forms will be sent out prior to the Hire Date.




Drivers must be between 25 and 75 years of age and have held a UK driving licence for at least two years.


2.1 Proof of identity must be produced by all drivers/hirer with original documents provided for inspection on the Hire Date.


2.2 The following will be required: A valid driving licence and DVLA check code or PDF document, 2 utility bills/bank statements for your current home address and a valid passport for European travel.


Driver's licences must have no more than 2 separate 3 point endorsements (any endorsements, additional drivers, younger drivers and foreign drivers could be subject to an insurance surcharge). Visitors from abroad must produce a valid unendorsed domestic driving licence and international driving permit.


Failure to provide these documents will terminate the Booking, without any liability on our behalf. We also reserve the right to refuse the handover of the Campervan if you are deemed unsuitable. In such a case, any deposit paid or Booking Fee will be forfeited at our discretion with no further liability to us.




These terms and conditions are subject to and deemed to include the terms, conditions and limitations of our insurance policy. A copy of our policy is available on request to be viewed at our office.


A campervan must only be driven by the hirer/driver(s) who have been accepted by us and our insurance company.


Even though it may be covered by our insurance policy, you will be liable to pay the cost of repair to any damage which the Campervan may suffer as the result of your action.


Please note that there is a £500 excess payable per claim for any damages or losses related to any one incident or accident whilst the Campervan is on hire to you or in your care.


You will compensate us for any loss which we may suffer as a result of your act or omission or anyone within your control or deemed to be.


Certain items are excluded from our insurance cover: windscreens, all other glass and tyres, loss/damage/theft to the radio, stereo equipment, and aerials, interior damage including burns to seats, carpets, and any other surface, vandalism damage of any kind to the Campervan, personal effects within or from the Campervan or negligence of any kind.


You or any other authorised driver must not use the Campervan for hire or reward, use the Campervan for illegal purpose, use the Campervan for racing or pace making, test the Campervans reliability and speed or teach someone to drive, use the Campervan while under the influence of alcohol or drugs, overload the Campervan or drive the Campervan outside England, Scotland and Wales.




You are solely responsible for the security of the Campervan.


You must ensure if the Campervan is left unattended at any time that it is securely locked, and any secondary locking device provided is fitted properly and secure, and parked in a safe, well lit location.


Theft from Campervans and theft of Campervans is a very high risk therefore you must take every precaution to protect yourself and the Campervan from possible loss or theft. Do not leave the Campervan in a vulnerable and unlit location or unlocked at any time.


You are liable if you breach any of these conditions and will indemnify us for any loss, costs or expenses.




No European travel is permitted.


All travel must be on the UK mainland with a maximum of 100 miles per day each complete day of the hire period.




You will be liable for the cost of repair or replacement to the engine where there is damage or breakdown caused by your own actions, including but not limited to pushing the engine too hard or not maintaining the oil and water levels of the Campervan, putting diesel in a petrol engine or vice versa, or burning out the clutch.


If you cause any damage to the engine, and/or ignore the warning lights, you will be liable for any transport costs, repairs required or the cost of a replacement engine.


You must take all reasonable and practicable steps to properly and safely maintain the Campervan including regular checks on: batteries, engine oil and other gauges, bulbs and tyre pressures and condition when driven more than 100 miles and you shall refill or replace items as necessary.


We shall reimburse you for expenditure up to £200.00 reasonably incurred in rectifying any mechanical failure to the Campervan (not including the water system, refrigerator, heating, audio) provided that:


you produce relevant receipts;


you have received our prior consent: and


the damage is not due to your fault or your breach of this agreement.


We do regularly check the pressures of all the tyres on the Campervan and inspect for wear and tear. On the Hire Date, you agree that all tyres are visibly sound and appear within legal limits. Any damage to tyres during the period of the Booking is your responsibility unless it can be shown that damage is due to invisible defects unknown on the Hire Date. We will reimburse you for expenditure reasonably incurred if:


you produce relevant receipts;


the tyre is defective and is returned by you to us for inspection;


the manufacturer accepts liability under his warranty.




The fuel tank will be full on the Hire Date and must be returned to us full. In the event that it has not been possible to provide the Campervan with a full tank of fuel, the level at collection will be recorded and the Campervan must be returned with the same level of fuel. An administration charge of £25.00, plus the cost of the missing fuel will be deducted from the Security Deposit if the Campervan is returned with missing fuel.


We may ask for proof of refuelling the Campervan if there is any uncertainty about the type of fuel used or the quantity of fuel in the tank on return. If the Campervan is refuelled with the incorrect fuel, you will be responsible for any recovery costs and associated costs for drainage and repair to the Campervan as well as the cost of refuelling with the correct fuel.


If you run out of fuel and request roadside assistance you will be liable for the call out fee plus the fuel you require and any subsequent damage caused by lack of fuel.


We will not be held responsible for the fuel economy of a Campervan, as fuel economy is depends on a number of factors, including how the Campervan is driven, weather conditions and the maintenance of correct tyre pressures




In the event of a breakdown you should notify us immediately, and contact the breakdown service the details of which will be in the Campervan.


You are authorised to spend up to £50 on repairs which will be repaid to you on the presentation of valid receipts. Our approval must be obtained in respect of repairs or replacement in excess of £50.


We will not responsible for any consequential loss or expense subsequent to a breakdown, and will not be under any liability for third party claims or damages.


We will try to provide a replacement Campervan if available, however if this is not possible and the Booking is terminated early due to a breakdown we will only be responsible for the period of time lost and a pro-rata refund made.


Every effort is made to ensure that all the Campervans are in a safe and road worthy condition before they leave our premises, but we shall be under no liability for third party claims or damages in connection with any breakdown (or accident).


Any breakdown or fault caused by your negligence shall be made good at your own expense.




You must, where possible, report to the police and us:


any traffic accident involving the Campervan as soon as practicable; and / or


report loss, damage or theft involving the Campervan within 12 hours of the incident or immediately upon discovery of the incident.


In accordance with our insurance policy, you must not admit to any liability, release any party from liability, settle any claim or accept any disclaimer in the event of the accident, but should, where possible, take the names and addresses of everyone involved, including witnesses, car registration numbers, together with all the details of the accident, time, place, how it came about and damage to the Campervan.


If you have a camera, you shall take photos of the scene. You must not move the Campervan before the police arrive, provided that keeping them in situ is a safe thing to do.


An accident or theft report form must always be completed and submitted to us on the return of the Campervan or within three days, containing all the above information. In the event of theft, you must return any remaining keys to us.


You agree to co-operate with us and our insurers in any investigation or subsequent legal proceedings, providing evidence and attending court if necessary, arising out of any loss of or damage to the Campervan




The Booking is from Friday to Friday (unless otherwise agreed) and Campervans should available for collection between 2.00 and 4.00 pm and must be returned between 9.00am and 10.00am, unless otherwise previously arranged in writing. Failure to comply with these return times will result in you being surcharged at the rate of £40 per hour or any part thereof, for the first 3 hours, thereafter any extra costs incurred for delays to the next hirer will be deducted from the security deposit bond.


No refund is given for an early return of the Campervan.


You acknowledge delivery of the Campervan and the contents free from any defect or damage and complete other than specified on the damage sheet, on the Hire Date and are therefore advised to check the Campervan thoroughly before leaving.


Upon return our representative will initially check the Campervan for compliance with this agreement including damage, cleanliness, the condition of the tyres and windscreen. Any such damage is your responsibility


You must clean the inside of the Campervan to the same standard as on the Hire Date. A cleaning fee of up to £40 may apply for failure to do this. You will not be expected to clean the outside.


However as the Campervan can only be fully checked out for damage or losses when cleaned and valeted by ourselves, if any damage is noted at that stage, you will be informed and invited to view the Campervan at our premises.




Cancellations must be in writing and are charged as follows:

More than 6 weeks prior to the Hire Date - Loss of deposit.
Between 4 and 6 weeks – 50% of hire cost.
Less than 4 weeks prior to Hire Date – 100% of hire cost


We reserve the right to cancel the hire if at the commencement of the hire your or any driver's licence(s) are invalid or not in accordance with the conditions set out in condition 2. In these circumstances the total hire charge will be forfeited


We strongly recommended that you take out holiday insurance and insure against cancellation.




You are responsible for the regular checking of oil and water levels and the use of the correct type of fluids.


Camping gas is provided for the cooker, heater and fridge, where applicable. We will charge you £70.00 for replacing the gas cylinder if not returned or if replaced with an incorrect size.


A Leisure battery is provided for the operation of electrical items in the Campervan. It is your responsibility to ensure that it is kept charged for the whole of the Booking by following our guidelines.




Occasionally Campervans are not available as agreed, which is almost always due to events beyond our reasonable control.


If your Booking has to be cancelled we will offer you a choice of an alternative Campervan or if no suitable replacement is available, provide a full refund of all monies you have paid for your Booking.




You shall be responsible for any loss or damage to windscreens, tyres, punctures, neglect, misuse, accident or not your fault, subject to the cover provided by our insurance company. All costs and expenses included as a result of offences against the Road Traffic Acts and/or regulations there under.


You shall ensure that the driver and all passengers wear the seat belts provided when the Campervan is being driven.


It is against the law to smoke in any Campervan.


Pets are not allowed in Campervans unless with our prior written agreement. An additional fee may be payable (please ask for details).


You are permitted to leave 1 private vehicle owned by you, at our premises for the duration of the Booking but this is entirely at your risk.



A Security Deposit Bond of £500 (£1000 for non-UK licence holders/overseas visitors) will be required 7 days before departure date. This will be refunded within 7 days after it is returned at the correct time and in the same condition as it was supplied to you in accordance with this agreement. Should there be any loss or damage to the Campervan or any of the equipment, fixtures, fittings and including any third party loss or damage, the security deposit bond will be used to fund the cost.




Neither party shall be in breach of this agreement nor liable for delay in performing, or failure to perform, any of its obligations under this agreement if such delay or failure result from events, circumstances or causes beyond its reasonable control. If the period of delay or non-performance continues for 3 weeks, the party not affected may terminate this agreement by giving 7 days' written notice to the affected party


This agreement and any documents referred to in it constitute the entire agreement between us and supersede and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between us, whether written or oral, relating to its subject matter.


You shall have no remedies in respect of any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in this agreement.


We reserve the right to vary rates and conditions at any time, on notice.


A waiver of any right or remedy is only effective if given in writing and shall not be deemed a waiver of any subsequent breach or default. A delay or failure to exercise shall not waive that or any other right or remedy or prevent or restrict the further exercise of that or any other right or remedy.


If any provision or part-provision of this agreement is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable or deleted. Any modification to or deletion of a provision or part-provision under this clause shall not affect the validity and enforceability of the rest of this agreement.


No term of this agreement shall be enforceable under the Contracts (Rights of Third Parties) Act 1999 by a third party.


Except as expressly provided in this agreement, the rights and remedies provided under this agreement are in addition to, and not exclusive of, any rights or remedies provided by law


This agreement, and any dispute or claim arising out of it, shall be governed by, and construed in accordance with the law of England and Wales. Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction

Back to top

© 2016 Good Life Campers Limited.· Privacy · Terms

Company registration number - 10226906 - Registered address - The Stables, Doblands Farm Business Centre, Cemetry Road, Hadlow, TN11 0LT.